Apply the Public DNS to the computer / device / your own Router i. 168. We can't update your Web Safe settings at the moment. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Virgin Media. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Afterward, click Apply and save your settings. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Access your bills, diagnose faults and manage your package. 8. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. 9. type roblox. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Unbelievably the virgin media instructions for switching on web safe don’t work - how do I switch on web safe? Unable to manage web safe settings- just get a page selling another service- funny that!. 159. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Business, Economics, and Finance. on 27-07-2022 14:17. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". on 27-08-2023 09:39. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. 1. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Networking and WiFi. 168. 0. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Anyway, I recently moved house (August) and kept the same package. Switched On Families. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. com nslookup protonvpn. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. icon on the upper-left edge of your screen. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We recommend keeping Virus Safe on. Settings. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). Virginmedia. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. There is no speed problem with 16 Gig memory. Virgin Media. Our protection software can be installed on your mobile devices too,. I called VM and after waiting nearly an hour the person on the end of the phone reassured. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Users can change their settings at any time in My Virgin Media. 220. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Discover the web for yourself. VM has WebSafe enabled. resolved IP Address is 185. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Select the SPAM setting you’d like to use: Reject All Spam messages. 0 you will need to use 192. by VirginMedia on 20-08-2018 08:52. To check this, go to iOS settings > Local network > ON’. All devices would need to be re-connected to the WiFi. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Every computer on the internet must have a unique. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. 0 Kudos. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. changes not being saved. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Type of information. These are two settings — Virus Safe and Child Safe. Follow these easy steps: 1. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;If you would like the Web Safe settings changed, let us know as this can be a work around for now. 168. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. This video is about how to use any website that has been blocked by Virgin Media. Try computers with Cisco’s OpenDNS using 208. 255. 168. Email address. IMAP Security. have tried this page, but that also is stuck. My Virgin Media App. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Log in to My Virgin Media. Tried every browser, device, incognito mode etc. These are two settings — Virus Safe and Child Safe. on 18-10-2022 19:33. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Select the Settings cog in the top right-hand corner. I have noticed that when I view my account it is blank where. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Options. 168. When I go to the Web - 5155296. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. Virgin Media. Welcome to the community and thanks for taking the time to post your issue on the forums. Virgin Media takes online safety seriously. Welcome to the community and thanks for taking the time to post your issue on the forums. We created Web Safe for our customers to make browsing safety a no-brainer. 123. If you see two software update options available, choose the one you want to install. I did try to access a restricted site over the WIFI and. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Reply. 15-02-2023 21:11 - edited 15-02-2023 21:15. 67. Access Virgin Media router settings in modem-only mode. And we don’t mean wrapping them in bubble wrap. This is a fast and very easy trick that can work even if you're not a Virgi. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Move message to Spam folder (default) Flag a message as. I'll be in touch soon. Account - Mobile. 0 Kudos. 168. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. 65% of young people aged 11-16 are in favour of the. 0. Changes to our Acceptable Use Policy for Virgin Media Mail. I have added the categories to block but it will not allow me to add. ExpressVPN. The results of queries to the Virgin Media DNS server gave the following results. g. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Go to Settings > General, then tap Software Update. 0. The appearance of Web Safe has changed slightly in the last few days. Home Phone. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. . Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Click: Settings. Re: Websafe settings no longer having effect. All Rights ReservedClaims from VM Mod team that Child Safe management is fixed, have proved to be quite false. on 15-04-2023 15:47. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 168. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. com (connection reset error). Security matters. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Toggle the button next to Child Safe option to turn it Off. Click: My Apps. Regards. Options. I've taken a look at the threads you hav. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media Web Safe allows you to restrict certain types of. 9. Virgin Phone Switchover. Select Parental Controls in Virgin Media Web Safe. Try computers with Cisco’s OpenDNS using 208. If it was a scam, they will be able to help and protect you from falling victim to fraud. 168. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoContact the site operator for further help. - 5157648. Manage Your Account. These are two settings – Virus Safe and Child Safe. Virgin Media's team are as ever silent on. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. on 09-09-2023 11:35. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . For fraudulent e-mails, forward to phishing@virginmedia. and they all return the same result: ⋮. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. com again and noticed a. . Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. 9. Any website unsuitable for children is blocked by default. Phone. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. Virus Safe - Enabled. Click: Settings. 1. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. 4) or OpenDNS (208. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Your previous Web Safe settings will remain active. 1 and all appears in order. Click on Manage Web Safe. All devices would need to be re-connected to the WiFi. Learn how you can change Web Safe settings to turn Child. 88K views 5 years ago. I will be able to assist and get this changed for you. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. Thank you for the help. Browse Virgin Media Virgin Media Community. on 09-07-2023 22:56. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. To turn parental controls off on Android, you need to go to the Play Store. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Click on Plan and device. Just wondering why the Hub3 is doing this. Here you’ll find all the help you need for Virgin Media related problems and issues. Connect to the router with a LAN cable. 4. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Tried every browser, device, incognito mode etc. Reply. Go to My Apps. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Forum; Apps. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 8K; 276;. Activate Web Safe. Hey @DavidCalla,. Legal ; Modern slavery statement ; Sitemap ; Contact us ; Our Cookies ; Virgin Media and O2 ; Keeping children safe online. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Your previous Web Safe settings will remain active. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. org (returns an SSL error), and ProtonVPN. I just got a URL from the IT team for the VPN. Check in your account settings on their website. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 0 Kudos Reply. If you changed the computer's network settings to use any Public DNS does that re-gain access. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Clear searchWeb safe provides ultimate protection when using the internet. Back up your device using iCloud or your computer. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Child Safe switched OFF but blocking sites. on 06-05-2023 22:30. If you want to protect children, then click on the Child Safe filter. Kind Regards, Steven_LQuickStart, set up and connections. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Browse Virgin Media Virgin Media Community. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. 220. Virgin Mobile. You can find out more FAQs about Web Safe here. These are two settings – Virus Safe and Child Safe. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. in Security matters yesterday; Web Safe Parental Control Not Working. May just be a. . The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Parental controls block websites and applications that you think are unsuitable for your child. 0. Virgin Media; My Virgin Media; Shop;. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Select SPAM Settings. 220. Lee_R. Then follow the instructions on screen to finish your set up. Switched On Families Swap and share practical advice with other parents cancel. If you're still having issues changing your settings, please let us know. 100 & 194. e. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Virgin Media. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. e. Networking and WiFiI go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. See where this Helpful Answer was posted. , S. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. Post back here to have issue flagged to the forum team. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. See. Staying safe online with Virgin Media Web Safe. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 1/help for specific device where Web Safe is not working. Virgin Media Web Safe Log in to your My Virgin Media account. 8. Pick a category to get started. If the AS Name. Why is this marked at solved. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. I have the same problem as well, I have just checked my online security controls and it's all turned off. How to access advanced settings. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. C:UsersPhilip>nslookup jamtec. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. -- I'm a Very Insightful Person,. Virginmedia. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Changing Virgin Media Web Safe Settings on Desktop/Laptop. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. on 06-03-2023 16:05. Try computers with Cisco’s OpenDNS using 208. 4. Once logged in you will see 2 filters; Virus Safe and Child Safe. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. I've logged into My Virgin Media then Apps and Extras, View Apps,. Manage Your Account. A. Connect to the router with a LAN cable. Child Safe is enabled by default for new A/Cs. Open Advanced settings. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. My Virgin Media App. 4. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Find the right spot for your hub. 0 Kudos. 15-02-2023 21:11 - edited 15-02-2023 21:15. 4. Qurento. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. 8. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. 162. 0. 67. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. 140 and not, the expected, 81. VPN operates fine for use with : Virus Safe : Enabled. You can change this by clicking on the toggle to switch on or off when needed. Options. by VirginMedia on 20-08-2018 08:53. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. - 5205097 - 3. IP address 192. Just sign into My Virgin Media and. These are both DNS content filters that adjust the behaviour of the VM default DNS. You don’t need to be a web wizard to know how to take care of your kids online. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. To activate Virgin Media Parental Controls select ‘ACTIVATE’. 168. Could it be a different situation, i. 48. Options. saved changes reverting without obvious cause. Options. on 21-03-2023 15:29. I can not get websafe/child safe to work on any device. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Changing DNS on your device is the best option VM have other DNS 194. Childsafe off but still blocking sites. It's the same for virus safe and child safe. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Phone. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Manage Your Account. 220. 1 or whatever else you like. I am trying to turn on the web safe settings but it's not working.